Refund policy

If you want to return an item, or something is wrong with your order, contact us first so we can help.

How to request a return

Contact us at lumiostoreplus@gmail.com with your order number and the reason for your request. Ask us for the return instructions and destination before sending an item, since products can ship from different suppliers.

Damaged, incorrect or incomplete items

Email us with your order number, a description of the issue and clear photos of the item and packaging. Keep the packaging while we review the issue and confirm the next steps.

Changes and cancellations

Email us as soon as possible with your order number and the change you need. We will check the order status and confirm what is possible. Changes may be unavailable once fulfillment has started.

Your legal rights

This policy does not limit any rights you have under the consumer protection laws that apply to your purchase.