FAQs

Find help with choosing a product, placing an order and arranging delivery. For anything else, email lumiostoreplus@gmail.com or contact LumioPlus.

Products and ordering

How do I choose a size, color or pattern?

Choose from the options on the product page before adding the item to your cart. The photo and price reflect your selection. Please check the product details and size information before ordering. If a measurement is missing, ask us before you buy.

Does the pillow cover include a cushion insert?

The embroidered Christmas pillow listing is for the cover. Please read the product details for what is included with each item.

Which currency and payment methods can I use?

The store displays prices in US dollars (USD). Available payment methods are shown at checkout. Review the total, including any shipping and taxes shown, before paying.

Can I change or cancel an order?

Email us as soon as possible with your order number and the change you need. We will check the order status and confirm what is possible. Changes may be unavailable once fulfillment has started.

Delivery and tracking

Where do you deliver?

We currently focus on the United States and selected European Union countries. Availability depends on the product and delivery address. Enter your address at checkout to check the available shipping options. See our Delivery Information.

How long will delivery take?

Timing depends on the product, supplier, destination and carrier. Check any delivery estimate shown for your order. If you need an item by a particular date, contact us before ordering so we can check the available information.

Will my order arrive before Christmas?

Please contact us before ordering if Christmas arrival is essential. Seasonal demand can affect delivery, and we cannot promise a Christmas arrival date without a confirmed delivery commitment for your order.

How do I track an order?

Use the order-status link in your confirmation email. When tracking is available, it appears with your shipment details. You can also sign in to your account to view orders. If you cannot find an update, email us with your order number.

Why did only part of my order arrive?

Products may be fulfilled by different suppliers and arrive in separate packages. Check the shipment details in your order-status page. Contact us if an item is missing or a shipment needs attention.

Offers and support

How do I use a discount code?

Enter the code in the discount field at checkout and confirm the reduction before paying. See our Discount page for current offers and help with codes.

What if my item arrives damaged, incorrect or incomplete?

Email us with your order number, a description of the issue and clear photos of the item and packaging. Keep the packaging while we review the issue and confirm the next steps.

How do I request a return?

Contact us with your order number and reason for the request. Ask us for the return instructions and destination before sending an item, since products can ship from different suppliers.