Delivery Information

Here is how to check delivery availability, shipping costs and shipment updates for a LumioPlus order.

Delivery destinations

We currently deliver to these European Union countries: Austria, Belgium, Czechia, France, Germany, Italy, the Netherlands, Poland, Spain and Sweden. Product availability and shipping options can vary by address and supplier. Enter your full delivery address at checkout to see whether shipping is available for the items in your cart.

If checkout offers no shipping option, contact us with the product name and destination country before ordering.

Shipping costs

Shipping charges are shown at checkout after you enter your delivery address. Review the shipping charge and final order total before completing payment.

Processing and delivery estimates

Products are fulfilled through our supplier partners. Order processing and transit times depend on the product, supplier, destination and carrier. Any estimate shown for an order is specific to the information available for that shipment.

If no estimate is displayed, email lumiostoreplus@gmail.com with the product and destination so we can check before you order.

Time-sensitive orders

If you need a product by a particular date, contact us before purchasing. Demand, customs checks and carrier delays can affect arrival. We cannot promise delivery by a particular date without a confirmed delivery commitment for your order.

Tracking and separate packages

Use the order-status link in your confirmation email to view shipment information. Tracking details appear when available for your shipment. Multiple items can arrive separately when fulfilled by different suppliers.

Delivery details and problems

Check your address, postal code and contact information before paying. If you notice an error, contact us promptly with your order number so we can check whether an update is still possible.

If tracking stops updating, a package is marked delivered but cannot be found, or an item arrives damaged, contact us with your order number and the shipment details. For damaged items, include photos of the item and packaging.

International charges

For international deliveries, check the taxes and duties information shown at checkout. Customs or local charges may also depend on the shipment and destination. Ask us before ordering if you need clarification about your destination.

Read our FAQs or contact LumioPlus for help.